Please choose your pass carefully. MetaDelete does not offer voluntary refunds for a change of mind. This does not take away any refund or cancellation rights that apply by law.
1. Before you buy
Metadata viewing is free. Use it to inspect your file before choosing a paid pass. Editing and removal are separate, one-time purchases with no automatic renewal. Check the supported formats, 32 MB export limit, plan duration and allowance before payment.
Changing metadata does not guarantee removal of an AI label on a social platform. We do not sell AI-label evasion or guaranteed platform outcomes.
2. No voluntary refund offer
We do not provide a money-back guarantee or voluntary refunds because you changed your mind, did not use your allowance, bought the wrong tool or expected a social platform to change a label. Unused allowances expire with the pass. This policy applies only where permitted by law.
3. Billing errors and service problems
If you were charged twice, did not receive purchased access or experienced a material service failure, contact refund@metadelete.com. We will investigate and provide the correction, service remedy or refund that is appropriate and required. Failed, rejected and unchanged exports do not use an allowance.
Include your account email, order reference, payment date, amount and a short explanation. Do not send passwords, full card numbers, security codes, bank login details or private media.
4. If a refund is approved or required
We will confirm the outcome by email. Refunds are returned through the original payment method where practicable. Processing and bank posting times can vary; any legally required deadline still applies.
Refunding an order revokes the passes bought in that order and prevents further protected downloads from those passes. Our current system also revokes all passes on an order if a partial refund is issued. We will explain the effect when handling a partial refund.
5. Your rights remain
Nothing here limits mandatory consumer rights relating to cancellation, unauthorised charges, faulty or misdescribed services, or other remedies. If local law gives you a right that differs from our voluntary policy, that right takes priority. Contacting us does not require you to give up a payment-provider dispute or other legal remedy.
6. Contact
Metadelete, B-4, Pragati Vihar Colony, Gole Ka Mandir, Gwalior, Madhya Pradesh, India, 474005.
Billing: refund@metadelete.com. Support: contact@metadelete.com.
Read alongside our Terms of Use, Privacy Policy and plans.